Effective Date: 6 November 2025
Last Updated: 6 November 2025
1. Introduction
Welcome to Zari AI (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zariai.com.au (the “Site”) or engage with our services.
By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or inquiry forms
- Subscribe to our newsletter or email list
- Book a consultation or audit
- Communicate with us via email or phone
- Register for events, webinars, or resources
This may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Business information (e.g., industry, company size, workflows)
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages visited and time spent on pages
- Referring website or source
- Cookies and similar tracking technologies (see Section 5)
2.3 Information from Third Parties
We may receive information about you from:
- Microsoft Forms (form submissions)
- Microsoft Power Automate (workflow automation)
- SharePoint/Excel Online (data storage)
- Outlook Bookings (appointment scheduling)
- Social media platforms (if you interact with us on LinkedIn, Facebook, etc.)
3. How We Use Your Information
We use your information for the following purposes:
3.1 To Provide and Improve Our Services
- Respond to your inquiries and requests
- Schedule and conduct consultations, audits, and projects
- Deliver custom AI solutions and support services
- Process payments and invoicing
- Provide customer support and troubleshooting
3.2 To Communicate with You
- Send you service updates, project milestones, and deliverables
- Respond to your questions and feedback
- Send newsletters, educational content, and marketing communications (with your consent)
- Notify you of changes to our services or policies
3.3 To Analyse and Optimise
- Understand how visitors use our Site
- Improve Site functionality, design, and user experience
- Conduct market research and business analysis
- Measure the effectiveness of our marketing campaigns
3.4 To Comply with Legal Obligations
- Comply with applicable laws, regulations, and legal processes
- Protect our rights, property, and safety, and that of our clients and others
- Detect, prevent, and address fraud, security, or technical issues
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Microsoft (Forms, Power Automate, SharePoint, Outlook)
- Web hosting providers
- Email marketing platforms
- Payment processors
- Analytics providers (e.g., Google Analytics)
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Business Transfers
If Zari AI is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or illegal activity
- Enforce our Terms of Service
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and improve your experience.
5.2 How We Use Cookies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyse Site traffic and usage patterns
- Deliver personalised content and advertisements
- Improve Site performance and security
5.3 Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly (e.g., security, navigation)
- Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant ads and measure campaign effectiveness
- Preference Cookies: Remember your settings and preferences
5.4 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific websites
- Block all cookies
Note: Disabling cookies may affect your ability to use certain features of our Site.
To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including:
- Encryption (SSL/TLS for data transmission)
- Secure servers and databases
- Access controls (limited access to authorised personnel only)
- Regular security audits and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods:
- Contact form submissions: Retained until the inquiry is resolved or 2 years, whichever is longer
- Client project data: Retained for the duration of the project and 7 years thereafter (for legal and tax purposes)
- Marketing communications: Retained until you unsubscribe or request deletion
- Analytics data: Anonymised and retained indefinitely for business analysis
You may request deletion of your information at any time (see Section 10).
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
8.1 Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
8.2 Deletion
You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing projects).
8.3 Objection and Restriction
You may object to or request restriction of certain processing activities (e.g., marketing communications).
8.4 Data Portability
You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
8.5 Withdraw Consent
If we process your information based on your consent, you may withdraw that consent at any time.
8.6 Opt-Out of Marketing
You may opt out of receiving marketing emails by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us at info@zariai.com.au
Note: You will still receive transactional emails related to our services (e.g., project updates, invoices).
9. International Data Transfers
Zari AI is based in Australia. If you are accessing our Site from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate.
By using our Site or services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
10. Children’s Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
11. Third-Party Links
Our Site may contain links to third-party websites, services, or resources (e.g., social media platforms, partner sites). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Updating the “Last Updated” date at the top of this policy
- Sending you an email notification (if you have provided your email address)
Your continued use of our Site or services after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Zari AI
Email:info@zariai.com.au
Website: zariai.com.au
Address: Sydney, Australia
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
14. Australian Privacy Principles (APPs)
Zari AI complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we have breached the APPs, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website:www.oaic.gov.au
Phone: 1300 363 992
Email:enquiries@oaic.gov.au
By using zariai.com.au, you acknowledge that you have read, understood, and agree to this Privacy Policy.
End of Privacy Policy